Frequently Asked Questions
Q What Should I Do If An Item On My Order Arrives Damaged Or Incorrect?
A Damages to products in transit, or even product mistakes are very rate, with the procedures we have in place, however, on the rare occasions where this does happen, you need to fill in a simple online claims form within 7 days of your receipt so that appropriate action can be taken to resolve the matter swiftly and to your satisfaction.
Q Can I Have My Order Delivered To An Address Other Than My Billing Address?
A Initial first orders must be shipped to the card holders billing address. Upon successful receipt of your first order, you may on subsequent orders, select an alternative preferred shipping address. This is where we shall endeavour to ship your order, however, if we feel that there is insufficient information to pass our security authorisation, we retain the right to ship your order to your card billing address.
Q Do You Ship Outside Of The uk ?
A Unfortunately at this present moment we are not in a position to ship goods outside the
, but may be able to some time in the future.
Q What Do You Do With My Personal Details?
A We will keep your personal details completely private and secure, and we do not work with, nor pass on, any of your details to any third party or company.
Q Do You Have A Store Where I Can Purchase My Products?
A Yes we have a store. This is located at
130 Vicar Lane
Leeds , West Yorkshire, LS2 7NL.
England
Q If I Place An Order Will All Of The Items Be In Stock?
A We carry huge volumes of stock across out store and warehouse, however, there may be rare occasions when and item is out of stock due to a product supply delay. In these instances, you will not be billed for any items that are out of stock, and you will be contacted to see if you would like to wait for the item, or exchange the item for an alternative equivalent brand.
